Airplay problems

Airplay is is an Apple technology that lets you share videos, photos, music, and more from Apple devices to your Apple TV or audio to favorite speakers.

Apple has launched its latest version of its mobile operating system iOS and is now at its twelfth major release. iOS 12 brings improvements and features for iPhones and iPads. However, some users have been unhappy with this upgrade because of an issue with Airplay that caused their iOS 12 to not stream to video or audio units.

This also affects our products of course, but here are a couple of suggestions to minimize Airplay problems:

• Try connecting your audio product with an ethernet cable to your router (NB! make sure to disable the Wifi on the audio unit!)
• Verify that both your iDevice and AirPlay Device are on the same WiFi network
• If you don’t see the AirPlay icon, make sure that your AirPlay device is powered on and also awake.
• Turn off Bluetooth on your iOS device (Settings > General > Bluetooth)
• Make sure that your iOS device has WiFi enabled (Settings > WiFi)
• Check that your WiFi router’s firmware is up to date.
• Make sure that there is no more than one device trying to stream.

Some third-party apps interfere with the AirPlay. In particular, third-party apps that do similar functions as AirPlay seems particularly problematic.

So if you have any apps that send your screen or media files to other media receivers or turn your iPad into an extra display, uninstall them.

Some reports suggest problems with Duet and AirParrot, so uninstall these if you have them.
Please note that any disruptions in the Airplay communication result in a stop of music streaming and/or disconnection from the unit.